FAQS
  • HOW MUCH DOES IT COST TO STAY AT HAWTHORN HIDEAWAY?

    • 2 night minimum (except bank holiday weekends - 3 night minimum) till 28th June then its 3 night minimum stay.

    • Check in days are Monday, Wednesdays and Fridays till 28th June 2021 and then its Mondays and Fridays only.

    • A weekday is Monday to Thurs and a weekend Friday to Sunday inclusive. 

    • For up to date prices check your dates on our availability calendar.

    • There is a £100 damage deposit taken at the time of booking and refunded within 7 days after check out assuming no damages or losses. 

    • The cabins are strictly non-smoking. There will be a cleaning charge of up to £100 if there is smoking in the cabins.

  • WHAT IS INCLUDED IN YOUR PRICE?

    • Digital guest book and registration allowing social distancing.

    • Breakfast hamper of local produce.

    • Starter pack of wood for your wood-burner and the sauna.

    • Starter pack of charcoal for your fire bowl and the BBQ cabin.

    • Due to Covid 19, each BBQ session lasts 2 hours and each sauna session lasts 1 hour. There will be a 30 minute slot between sessions to allow for cleaning and disinfecting. Further sessions are free but if requiring more wood or charcoal this will need to be purchased from us. 

    • The cabins are an open plan studio arrangement with an en-suite shower room.

    • Basic essentials include salt and pepper, tea and coffee making facilities and cleaning materials, including dishwasher tablets.

    • Kitchen area has a gas cooker, oven and grill, a whistling kettle, under counter fridge freezer and dishwasher.

    • There is a dining table and 2 chairs, a chesterfield sofa, a smart TV, a wood burner, a wardrobe and a king or super-king size bed with a selection of pillows. All bedding is included. 

    • Gas central heating with room thermostat, a radiator in the main room and a heated towel rail in the bathroom. 

    • Large walk in shower, toilet and sink. Shower gel, shampoo, conditioner and hand soap and moisturiser, as well as hand, bath and  spa towels are provided for your use. There are  also fluffy bath robes for your pleasure.

    • Free WiFi.

    • Iron, ironing board and hairdryers in each cabin.

    • Raised deck with outdoor dining area and  hot tub as well as a fire bowl BBQ in your large private outdoor space.

    • A large feature outdoor day bed per lodge. 

    • All gas, electric and water.

    • Sanitiser stations dotted around the site.

    • Free and secure parking.

    • Bike storage.

    • We'd advise you bring your own fishing equipment if you'd like to fish, but we can supply a limited amount of basic fishing tackle. You'll need to sort a rod licence, which can be arranged online here.

  • WHAT EXTRAS DO WE CHARGE FOR?

    • We charge for extra wood and charcoal beyond your starter pack, at £5 per bag each.

    • We can provide for you a BBQ hamper for which we charge.

    • There is a charge for in cabin treatments. 

  • WHAT IS OUR BOOKING AND CANCELLATION POLICIES?

    • ​On booking a stay with us, a non refundable deposit of 25% of the stay is required. Full booking balance must be paid 30 days before arrival. We accept payments by bacs, voucher, and the following cards: Visa, Mastercard.

    • We would advise getting holiday insurance in case of needing to cancel your holiday.

    • If a booking is cancelled less than 30 days before arrival then a charge equal to the full booking amount will be made.

    • If the booking is cancelled 30 or more days before arrival then a charge equal to 25% of the stay will be made.

    • In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

    • If we have to cancel your stay due to a local or national lockdown, we would offer to reschedule your stay or offer you a full refund.

  • WHAT TIME CAN I CHECK IN AND OUT?

    • Check in is from 4pm. Unfortunately due to Covid 19, we cannot allow earlier check in if guests have stayed in the cabin before, as we have to ensure time for our enhanced cleaning processes. 

    • Check out is at 11am and again we cannot allow late check out if someone is booked to arrive later that day. 

  • WHAT IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED IN A CABIN?

    • We have designed our cabins to cater for couples.

  • ARE CHILDREN ALLOWED ON SITE?

    • We regret we do not allow children on site, this is an adult only site, so no under 18's.

  • ARE DOGS ALLOWED ON SITE?

    • We regret we do not allow dogs on site.

  • IS SMOKING ALLOWED ON SITE?

    • Smoking or vaping are not allowed in any of the buildings. Only smoke in the designated area's and please us the cigarette bins provided

  • CAN MUSIC BE PLAYED ON SITE?

    • Yes...while we allow low level music inside the cabins, its must not be excessive and must not disturb the other guests. The same also applies to noise levels outside of the cabins. Please keep noise to a minimum after 10.00pm. 

  • ARE OUTDOOR FIRES ALLOWED?

    • Yes but only in the designated areas and only using the equipment provided. 

  • ARE OUTDOOR FIRES ALLOWED?

    • Yes but only in the designated areas and only using the equipment provided.