FAQS

Swan Lodge a romantic getaway with gold gilt superkingsize bed and a welcoming celebration package of flowers and balloons for a birthday surpise.

Valentines day celebration pack on KIngfisher narrowboat of flowers, balloons and locally handmade chocolates.

Birthday celebration pack for a 24th birthday in Owl Lodge. Flowers and balloons in the bedroom area for a romantic birthday surprise.

HOW MUCH DOES IT COST TO STAY AT HAWTHORN HIDEAWAY?

We offer short breaks, weekend breaks and longer breaks
Check in days are Monday, Wednesdays and Friday (We may be able to offer other check in days, just give us a call).
2 nights minimum stay excluding bank holidays weekends, the week after Christmas (check in Tuesday) and valentines, which are 3 nights minimum. 4 nights minimum for Christmas weekend.
Our prices vary through the year, and we have offers on, so for up-to-date prices check your dates on our availability calendar.
There is a £100 damage deposit pre-authorised from your account the day before your arrival. However, no money is taken from the account unless there are any damages or losses.
The price for Kingfisher Narrow boat is for a static hire, all year. Please select the extra option at booking for self-drive hire or skippered option (dependant on weather). Self-drive and skippered are only available on stays of 2 nights or more.
All of our accommodation are strictly non-smoking. There will be a cleaning charge of up to £100 if there is smoking in the accommodation.

WHAT IS INCLUDED IN YOUR PRICE?

Digital registration and guest welcome book that acts like an app to download to your phone to use during your stay.
Breakfast welcome hamper of local produce.
Starter pack of wood for your wood-burner and the fire bowl BBQ.
Wood and charcoal for the sauna and BBQ cabin.
Each BBQ session lasts 2 hours and each sauna session lasts 1 hour. There will be a 30 minute slot between sessions to allow for cleaning.
The accommodation are an open plan studio arrangement with an en-suite shower room.
Basic initial essentials include salt and pepper, tea and coffee making facilities and cleaning materials, including dishwasher tablets.
Kitchen area has a gas cooker, oven and grill, a whistling kettle, under counter fridge freezer and dishwasher.
There is a dining table and 2 chairs, a sofa, a smart TV, a wood burner, a wardrobe in the cabins and hanging space on the boat and a king or super-king size bed with a selection of pillows. All bedding is included.
Central heating with room thermostat, a radiators in the main room and a heated towel rail in the bathroom in the lodges and central heating, radiators and heated towel rail on the boat.
Large walk in shower, toilet and sink. Shower gel, shampoo, conditioner and hand soap and moisturiser, as well as hand, bath and spa towels are provided for your use. There are also fluffy bath robes for your pleasure.
Free WiFi.
Iron, ironing board and hairdryers in each accommodation.
Raised deck with outdoor dining area in the lodges, private garden area for all accommodation, including hot tub, fire bowl BBQ and picnic table.
A large feature outdoor day bed per accommodation.
All gas, electric, water and diesel.
Boat training, manual, license, insurance and accredited safety certificate.
Sanitiser stations dotted around the site.
Free and secure parking.
Bike storage.
We'd advise you bring your own fishing equipment if you'd like to fish, but we can supply a limited amount of basic fishing tackle. You'll need to sort a rod licence, which can be arranged online here.

buy a rod licence

WHAT EXTRAS DO WE CHARGE FOR?

Extra wood beyond your starter pack, at £10 per bag.
BBQ or hamper for 2
Massage treatments
Afternoon tea for 2
Celebration pack of flowers/balloon
Self-drive and skippered options on Kingfisher Narrowboat

DOES EACH LODGE HAVE ITS OWN HOT TUB?

Yes each lodge and the narrowboat all have their own private, covered, hot tubs

WHAT IS OUR BOOKING AND CANCELLATION POLICIES?

On booking a stay with us, a non refundable deposit of 25% of the stay is required. Full booking balance must be paid 30 days before arrival. We accept payments by bacs, voucher, and the following cards: Visa, Mastercard.
We would advise getting holiday insurance in case of needing to cancel your holiday.
If a booking is cancelled less than 30 days before arrival then a charge equal to the full booking amount will be made.
If the booking is cancelled 30 or more days before arrival then a charge equal to 25% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
If we have to cancel your stay due to a local or national lockdown, we would offer to reschedule your stay or offer you a full refund.

WHAT TIME CAN I CHECK IN AND OUT?

Check in is from 4pm.
Check out is at 11am.
Early check (£20) in is available from 3pm and late checkout from 1pm (£40), subject to availability

WHAT IS THE MAXIMUM NUMBER OF PEOPLE ALLOWED IN TH ACCOMODATION?

We have designed our accommodation to cater for couples however, each can sleep up to 4 as they all have comfortable, double, sofa beds. Please call us to discuss if you want to book with more than 2 people. We also consider whole site bookings.

DO YOU CATER FOR SPECIAL OCCASIONS?

Yes we cater for couples celebrating many occasions, birthday, anniversary, minimoons and have had a few proposals too.

ARE CHILDREN ALLOWED ON SITE?

We regret we do not allow children on site, this is an adult only site, so no under 18's.
To hire the boat to cruise you must be over 21 years of age.
You will not be handed over control of the boat for cruising if we feel you are not competent, this is for the safety of others and property.

ARE DOGS ALLOWED ON SITE?

We regret we do not allow dogs on site.

IS SMOKING ALLOWED ON SITE?

Smoking or vaping are not allowed in any of the buildings. Only smoke in the designated area's and please us the cigarette bins provided

CAN MUSIC BE PLAYED ON SITE?

Yes...while we allow low level music inside the cabins, its must not be excessive and must not disturb the other guests. The same also applies to noise levels outside of the cabins. Please keep noise to a minimum after 10.00pm.

ARE OUTDOOR FIRES ALLOWED?

Yes but only in the designated areas and only using the equipment provided.

ARE OUTDOOR FIRES ALLOWED?

Yes but only in the designated areas and only using the equipment provided.

ARE THERE SPA FACILITIES?

Yes we provide spa facilities, including massage treatments in the yurt and a wood-burning with views out to the wildlife pond (book private sessions on our website) . A steam room, shower is coming soon.

DO YOU DO NARROWBOAT HIRE?

Yes we do offer Narrowboat hire on the Kingfisher.

DO YOU DO SELF DRIVE NARROWBOAT HIRE?

Yes we offer a static or self drive on the Chesterfield Canal.

DO YOU HAVE LOG CABINS FOR HOLIDAY RENTAL?

Yes we have log cabins for holiday rental.

ARE YOUR LOG CABINS FOR A SELF CATERING HOLIDAY?

Yes our log cabins are for self catering with fully equipped kitchens.

Reindeer dressing gown hooks with Hawthorn Hideaway Dressing Gowns

Rainbow anniversary celebration pack of flowers and balloons